7.1 If you wish to cancel your order, you have to notify us in writing before we start production of your order.
7.2 You must inspect the Goods immediately upon receipt and notify us within 15 days of receipt. If your order is shipped to you by trucks ( not in a container), please inspect the packages for visible damages before the carrier leaves and make any notations on the Bill of Lading (delivery receipt).
7.3 If you receive any damaged or wrong items due to our production, materials or packing errors, please take clear & close-up photos of them and then send us as proof for replacement or refund (as agreed by the two parties) within 7-10 days from your receipt of the goods.
7.4 In some certain circumstances, we need you to return the damaged or wrong items by post or by sea as proof for replacement or refund (as agreed by the two parties). The products are returned must be complete, in perfect condition, unused, and with the original packaging in order to prevent damage in transit. Please ensure that it is packed and labelled carefully so that it is not lost or damaged in transit, as the goods are at your risk until they are received by us.